Microsoft Dynamics CRM 1.2 and now 3.0 could be considered as extremely flexible platform, suitable for small, mid-size and corporate businesses, it is easily customizable via C# or VB.Net in MS VisualStudio, however you can deploy MS CRM as is for sophisticated task, such employee timecards, consultant billable hours tracking, contract management, etc. Assuming that you as business owner have IT department or even Microsoft savvy consultant – you are ready to launch employee timelog process right away, without annoying customization and custom reporting.
• Procedure. MS CRM is flexible in the sense that you can create and attach activity to virtually any object – Account, Contact, Lead, Quote, Order, Invoice, etc. If you have your consultants do just that – it will help (all the documents and info will be in CRM), however it would be no structure and you would be spending your time digging CRM in the search of historical information. Remember Lotus Notes Domino? Where you could also keep attaching and expanding lists and tree-like structure? You need the procedure and the procedure will help you structurize the data in MS CRM
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